Top capabilities in the consumer electronics repair field are expanding in Europe and North America.

GXO Logistics, Inc. (NYSE: GXO), the world's largest provider of dedicated contract logistics services, announced today the global rebranding of its consumer electronics repair services, including activities acquired through the purchase of Clipper - ServiceCare, RepairTech, and CE Repair Services, under the name GXO ServiceTech. It also unveiled plans to expand the size and scope of its service offerings in Europe and North America, including in France, Italy, Poland, and the United States.

GXO ServiceTech is part of GXO's reverse logistics capabilities, which experienced organic growth of 18% in the first quarter of 2023.

"The technical repair capabilities we gained through the acquisition of Clipper give GXO unparalleled expertise in the consumer electronics service sector," said Richard Cawston, President, Europe, GXO.

"Bringing together all of our electronics repair services under the name GXO ServiceTech provides us with an extraordinary foundation from which to strategically expand our service offerings and the markets we serve."

GXO ServiceTech currently operates from multiple locations in the United Kingdom, Belgium, Germany, Luxembourg, and the Netherlands, fulfilling orders, repairs, and returns directly to consumers and the retail market. In 2022, GXO ServiceTech repaired over 1.5 million consumer electronic devices, including laptops, televisions, displays, mobile and gaming devices, as well as household appliances.

Its accreditations with top manufacturers ensure accredited repairs using original parts and approved software and diagnostics tools.

The GXO ServiceTech offering includes:

Repairs, refurbishments, upgrades, and returns management

Warranty management

Data wiping and secure disposal

Storage, logistics, and delivery

Certified disposals and resales

"For over two decades, we have been providing a unique and unparalleled end-to-end solution that is in high demand," said Richard Costello, Managing Director of GXO ServiceTech. "With industry return rates of 40%, our expertise in B2B and B2C returns and services for retailers and manufacturers generates significant benefits for our customers and contributes to promoting a more ecologically sustainable supply chain.

Bringing together GXO's capabilities and these business units into a single offering gives us capabilities, coverage, and capacity that few can match."

GXO ServiceTech will launch a marketing campaign and website in the third quarter. There will be no change for existing customers.