GXO Launches GXO IQ: First AI-Native Operating System Purpose-Built for Logistics

Greenwich, CT — [Date] – GXO Logistics, Inc. (NYSE: GXO), the world’s largest pure-play contract logistics provider, has announced the launch of GXO IQ, the first intelligent AI-native platform developed specifically for the logistics industry by logistics experts.

Built on cutting-edge technologies from Google Cloud and Snowflake, GXO IQ orchestrates millions of complex actions across warehousing, transportation, and workforce management — setting a new frontier for productivity and operational agility in global supply chains.

“Today marks a pivotal moment for GXO and the logistics industry as a whole, with the launch of GXO IQ — the first AI-native, cloud-based operating system built entirely for logistics,” said Nizar Trigui, Chief Technology Officer at GXO. “Warehousing is a complex, fast-paced environment where thousands of micro-decisions are made daily. GXO IQ is designed to think alongside our experts, intelligently anticipating, managing, and orchestrating every process.”

How GXO IQ Works: A Four-Layer Intelligent Architecture

Developed using 20+ years of operational insights and billions of transactions, GXO IQ uses proprietary AI algorithms to continuously optimize inventory movement, order fulfillment, workforce allocation, and logistics workflows — all in real time. It leverages Google Cloud’s Vertex AI, Snowflake Cortex AI, and Apigee for secure API management and data visibility.

1. Data Fabric Layer

Powered by GXO’s extensive operational history and over 200 million daily data signals, this layer trains AI models to manage all aspects of logistics: from inventory distribution to risk forecasting.

2. AI Orchestration Layer

Proprietary algorithms operate continuously in the background, dynamically optimizing inventory flow, anticipating demand, identifying fulfillment strategies, and mitigating risks — all in real time.

3. End-to-End Execution Layer

A fully integrated suite for logistics execution, including order management, warehousing, returns, and transportation — seamlessly connected with e-commerce platforms and tailored to customer needs.

4. Experience Layer

A unified, role-based interface powered by an interactive AI agent named GIL, providing real-time insights into order status, inventory risks, and exception management. GIL delivers actionable recommendations and answers key operational questions in a conversational manner.

“Our Vertex AI platform enables GXO IQ to deliver predictive insights that help businesses build more resilient, efficient supply chains,” said Paula Natoli, Global Director, Head of Supply Chain & Logistics at Google Cloud. “AI is becoming the central nervous system of the modern supply chain, transforming it from a linear sequence into an intelligent, connected ecosystem — GXO IQ is a prime example of this transformation in action.”

“The next generation of operations requires more than automation — it requires intelligent orchestration,” added Trigui. “We’ve taken that leap.”

GXO IQ, the core intelligence behind GXO Direct for U.S. customers, will be widely available in H2 2025.

👉 Click here to see GXO IQ in action

About GXO Logistics

GXO Logistics, Inc. is the world’s largest pure-play contract logistics provider, positioned to capitalize on the rapid growth of e-commerce, automation, and outsourcing.

With over 150,000 team members across 1,000+ facilities, spanning more than 200 million square feet, GXO partners with the world’s leading brands to solve complex logistics challenges through scalable, high-speed, tech-driven supply chain solutions.